7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request an eligible return or exchange.

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn and unused

• Unwashed

• With all original tags attached

• In its original packaging

• In a resalable condition

You’ll also need your receipt or proof of purchase.

To request a return or exchange, contact us at info@manatwork.com.au.

Returns must be sent to:

Man At Work
5/82 Makland Drive
Derrimut, VIC 3025
Melbourne, Australia

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Exchanges & Change of Mind

If you have ordered the incorrect size, colour or product, or have otherwise changed your mind, please contact us within 7 days of receiving your order.

Change-of-mind returns and exchanges are subject to approval and must meet the eligibility requirements outlined above.

Return & Exchange Shipping

Customers are responsible for the cost of returning items to us for change-of-mind returns, including where the incorrect size, colour or product was ordered.

Original delivery charges are non-refundable for change-of-mind returns.

For exchanges, customers may also be responsible for the cost of shipping the replacement item.

Restocking & Handling Fees

Some products may be subject to a restocking or handling fee. The applicable fee may vary depending on the product and supplier.

If a restocking or handling fee applies, we will advise you of the amount before your return or exchange is approved.

For approved returns, applicable restocking or handling fees may be deducted from your refund.

For approved exchanges, applicable restocking or handling fees and replacement delivery charges may be charged before the replacement item is processed or dispatched.

Customised & Non-Returnable Items

We do not accept change-of-mind returns or exchanges for products that have been:

• Customised or personalised

• Embroidered

• Printed

• Altered

• Specially ordered or made to order

This includes returns or exchanges due to incorrect size, colour, artwork, decoration or other customer ordering errors.

Please carefully check product sizing, colours, quantities, artwork and decoration details before placing or approving a customised order.

Sale items and gift cards are not eligible for change-of-mind returns.

These exclusions do not apply where you are entitled to a remedy under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty, damaged, incorrectly supplied, not as described, or otherwise does not meet applicable consumer guarantees, please contact us as soon as possible at info@manatwork.com.au so we can assess the issue and provide an appropriate remedy.

Where an item is eligible for a remedy under the Australian Consumer Law, the change-of-mind restocking and return-shipping conditions above do not limit your rights.

Refunds

Once we receive and inspect your eligible return, we’ll let you know whether your refund has been approved.

If approved, any applicable restocking or handling fees will be deducted from the refund amount, where permitted and where the return is due to change of mind or customer ordering error.

The remaining refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, contact us at info@manatwork.com.au.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where an item is faulty, damaged, not as described, incorrectly supplied or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as provided by law, regardless of the change-of-mind conditions or exclusions stated above.