Our standard production turnaround is 2–5 business days once artwork is approved and payment is confirmed.
Turnaround may vary depending on the product type, quantity, and finishing options. We’ll always advise you upfront if extra time is required.

Yes — urgent and same-day orders may be available depending on stock and production capacity.
Please contact us before placing your order so we can confirm availability and any priority fees.

Yes. We provide a digital proof/mock-up for approval before production begins.
Production will only start once you’ve approved the artwork, helping ensure placement, size, and colours are correct.

Yes, we can assist with basic artwork adjustments such as background removal or colour tweaks.
Please note: more complex edits or logo redraws may incur an artwork set-up fee, which we’ll confirm before proceeding.

Yes. You can have multiple logo placements (e.g. front, back, sleeve).
Additional logos may increase the unit cost depending on size, placement, and print method.

The artwork set-up fee covers preparing your logo for production — including resizing, cleaning up files, and ensuring print accuracy.
This is usually a one-off fee per logo and is often waived for repeat orders using the same artwork.

Yes, we offer screen printing for suitable jobs, especially larger quantities.
Screen printing is ideal for bold designs and high-volume orders. We’ll recommend the best print method based on your artwork and order size.

You can order heat transfers by:

1. Contacting us with your artwork and required size/quantity
2. Approving the digital proof
3. Confirming payment

We’ll guide you through the process and advise on the best transfer type for your needs.

Short answer: not exactly — and that’s normal.

Screens display colours using RGB light, while printing uses CMYK inks. Because of this difference, slight colour variations can occur between what you see on screen and the final printed product.

We always aim to match colours as closely as possible within industry standards.

For the best colour accuracy, we recommend:

• Supplying artwork in CMYK colour mode
• Providing Pantone (PMS) colour codes if brand accuracy is critical
• Requesting a digital proof before production
• Letting us know if the job requires brand-critical colour matching
  

These steps significantly reduce colour variation.

Yes. Pantone (PMS) matching is available for eligible print methods such as screen printing.


Please note:

• Pantone matching may not be possible for all products or print methods
• Additional setup costs may apply
• Exact colour matches cannot be guaranteed across different materials

We’ll advise you if Pantone matching is suitable for your order.

Colours can appear different due to:

• Fabric colour and texture
• Print method used
• Material absorption
• Lighting conditions

For example, printing the same logo on a white cotton tee versus a hi-vis polyester garment will produce different visual results.

Digital proofs are provided to confirm:

• Logo placement
• Size and layout
• General colour appearance

However, digital proofs are not colour-accurate representations of the final printed product.
Minor colour variation is considered normal and acceptable within printing industry standards.

In some cases, physical samples or test prints may be available at an additional cost and turnaround time.

This is recommended for:

• Brand-critical colours
• Large quantity orders
• First-time prints
  

Please contact us to check availability.

Reprints are not provided for:

• Minor colour variation
• Differences caused by screen vs print limitations
• Artwork supplied without colour specifications
  

Reprints may be considered only if:

• There is a clear production error
• The final result differs significantly from the approved proof